Shipping policy

Shipping Policy

Processing Time

All orders are processed within 2–5 business days after payment is received.
For custom 3D printing or scanning projects, turnaround times may vary depending on project complexity and current workload.
You’ll receive an estimated completion and dispatch date when your order or quote is confirmed.

Shipping Rates & Delivery Times

We ship Australia-wide using trusted courier and postal services.
Shipping costs are calculated at checkout based on your location and the size or weight of your order.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days (where available)

Delivery times are estimates and may vary depending on courier delays, public holidays, or remote locations.

Local Pickup

Local pickup may be available by appointment for certain products or custom projects.
If you wish to collect your order directly, please contact us to arrange a suitable time.

International Shipping

International shipping is available on request.
Please contact us before placing an order to discuss international rates, customs requirements, and delivery times.

Tracking Your Order

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number and courier details.
Please allow up to 24 hours for tracking information to update.

Damaged or Lost Shipments

If your item arrives damaged or is lost in transit, please contact us within 7 days of delivery (or the expected delivery date).
We’ll work with the courier to resolve the issue and arrange a replacement or refund where applicable.

Questions or Concerns

If you have any questions about shipping, delivery, or lead times, please contact us at:
📧 admin@glabcustoms.com
📞 0479 067 761